Extremely Disappointing Customer Experience – Poor Service and Unreasonable Refund Refusal
My experience with Gulmohar Calcutta has been extremely disappointing. I placed an order on 4 October for a specific occasion, but the product arrived only on 19 October, by which time the occasion had passed and the purchase had lost its intended purpose.
When I requested a return and refund, the brand refused, citing a 15-day dispatch timeline. However, this timeline was not mentioned on the website when I placed my order, and it was not brought up during my telephone conversation with their team either. I have screenshots of the website to support my concern regarding the information available at the time of purchase.
What makes this experience even worse is the lack of customer support. Despite repeated calls, WhatsApp messages and emails, I have struggled to obtain a satisfactory resolution. The brand has chosen to rely on its refund policy rather than meaningfully address the circumstances of my complaint.
Customers should be able to make informed purchasing decisions based on clear delivery timelines disclosed before payment. A product arriving after the occasion for which it was purchased is not a satisfactory customer experience, and refusing to consider the circumstances only adds to the frustration.
I would urge prospective customers to clarify delivery timelines and return conditions in writing before placing an order. Attractive products and a polished website are not enough; transparency, accountability and responsive customer service matter just as much.
I hope Gulmohar Calcutta takes this feedback seriously and resolves my pending refund request.